Responsible Gaming
At 855pub, we believe gaming should be enjoyable, entertaining, and safe. We are committed to promoting responsible gaming practices and providing Filipino players with tools to maintain healthy gaming habits. Your wellbeing is our priority.
Our Commitment to Safe Gaming
855pub operates under a strict PAGCOR license and adheres to the highest standards of responsible gaming set by the Philippine Amusement and Gaming Corporation. We recognize that while most players enjoy online casino games and sports betting as a form of entertainment, some individuals may develop problematic gaming behaviors that negatively impact their lives, relationships, and financial stability.
As a trusted gaming platform serving Filipino players across Manila, Cebu, Davao, and throughout the Philippines, 855pub has implemented comprehensive player protection measures designed to prevent problem gambling, assist players who may be struggling, and promote safe, sustainable gaming practices. We work closely with PAGCOR's Responsible Gaming Program and support initiatives that raise awareness about gambling-related harm.
This Responsible Gaming page provides essential information about our player protection tools, signs of problem gambling, self-assessment resources, and links to professional support services available to Filipino players. If you or someone you know is experiencing gambling-related difficulties, help is available 24/7 through the resources listed below.
Age Restriction: You must be at least 21 years old to create an account, deposit funds, or participate in any gaming activities on 855pub. We strictly verify all player ages through government-issued identification documents during the KYC process.
Age Verification
Strict 21+ age verification using Philippine government IDs ensures minors cannot access 855pub gaming services. All accounts undergo mandatory KYC checks.
Session Time Limits
Set daily, weekly, or monthly time limits for your gaming sessions. 855pub will automatically log you out when your self-imposed time limit is reached.
Deposit Limits
Control your spending by setting daily, weekly, or monthly deposit limits. Once reached, you cannot deposit additional funds until the period resets.
Self-Exclusion
Voluntarily exclude yourself from 855pub for a specified period (30 days to permanent). Your account will be suspended and cannot be reactivated early.
Loss Limits
Set maximum loss limits per day, week, or month. Once your loss limit is reached, you will be unable to place additional bets until the period resets.
Reality Checks
Receive periodic reminders about how long you've been playing and how much you've spent, helping you maintain awareness of your gaming activity.
Self-Control Tools Available on 855pub
Deposit Limits
Deposit limits allow you to control how much money you can add to your 855pub account within a specified timeframe. You can set limits for daily, weekly, or monthly periods based on your personal budget and financial situation. Once your deposit limit is reached, the system will prevent any additional deposits until the next period begins.
- How to Set: Log into your account, navigate to "Responsible Gaming" settings, and choose your preferred deposit limit amount and period.
- Cooling Off Period: Increases to deposit limits take effect immediately, but decreases require a 24-hour cooling-off period to prevent impulsive decisions.
- Recommended Use: Set deposit limits based on your discretionary income—money you can afford to lose without impacting bills, savings, or essential expenses.
Session Time Limits
Session time limits help you manage how long you spend gaming on 855pub. When your self-imposed time limit is reached, you will be automatically logged out of the platform. This tool is particularly useful for players who find it difficult to track time while gaming.
- Customizable Periods: Set session limits ranging from 30 minutes to 8 hours per day.
- Automatic Logout: The system logs you out automatically when your time limit expires, even during active gameplay.
- Extension Policy: You can extend your session once per day for an additional hour, but repeated extensions may trigger concern checks from our player protection team.
Loss Limits
Loss limits restrict the total amount you can lose within a specified period (daily, weekly, or monthly). This tool calculates your net losses (total bets minus total winnings) and prevents additional betting once your loss threshold is reached.
- Net Loss Calculation: The system tracks all bets and winnings across slots, live casino, sports betting, and other games to calculate your net position.
- Automatic Betting Suspension: Once your loss limit is reached, you cannot place new bets but can still withdraw existing balances.
- Adjustment Policy: Loss limit decreases take effect immediately, while increases require a 7-day cooling-off period.
Reality Check Reminders
Reality checks are pop-up notifications that appear during your gaming session to inform you about your current session duration, total deposits, total bets, and net win/loss. These reminders help maintain awareness and prevent losing track of time or money spent.
- Frequency Options: Choose to receive reality checks every 30, 60, or 120 minutes.
- Information Displayed: Session time elapsed, total amount deposited, total amount wagered, current balance, and net win/loss.
- Decision Point: After each reality check, you can choose to continue playing, take a break, or log out.
Self-Exclusion
Self-exclusion is our most comprehensive player protection tool. When you self-exclude, your 855pub account is immediately suspended for a minimum period of 6 months up to permanent closure. During the exclusion period, you cannot log in, deposit funds, place bets, or access any gaming content.
- Exclusion Periods: Choose from 6 months, 1 year, 2 years, 5 years, or permanent self-exclusion.
- Immediate Effect: Self-exclusion activates within 24 hours of your request and cannot be reversed during the exclusion period.
- Marketing Opt-Out: You will be removed from all promotional communications, including emails, SMS, and push notifications.
- PAGCOR Registry: For permanent exclusions, 855pub reports your information to PAGCOR's National Self-Exclusion Registry, preventing account creation at other licensed Philippine operators.
- How to Request: Contact customer support via live chat or email [email protected] with "Self-Exclusion Request" in the subject line. Our team will guide you through the process.
Temporary Account Cooling-Off
If you need a short break but aren't ready for full self-exclusion, request a temporary account cooling-off period. Your account will be suspended for 24 hours, 72 hours, or 7 days, giving you time to reassess your gaming habits without permanent consequences.
- Available Periods: 1 day, 3 days, or 7 days.
- Multiple Uses: You can use cooling-off periods multiple times, but frequent requests may prompt our responsible gaming team to reach out with support resources.
- Reactivation: Accounts automatically reactivate after the cooling-off period expires unless you extend or convert to full self-exclusion.
Warning Signs of Problem Gambling
Problem gambling can affect anyone regardless of background, education, or income level. Recognizing the warning signs early is crucial for seeking help before gambling causes serious harm to your life, relationships, and financial wellbeing. If you identify with multiple signs below, we strongly encourage you to seek professional support.
Spending more money and time gambling than you can afford or intended, consistently chasing losses by betting more to recover previous losses.
Borrowing money, selling possessions, or taking out loans to fund gambling activities or pay gambling debts.
Neglecting work, school, family responsibilities, or personal relationships due to excessive time spent gambling.
Lying to family members, friends, or colleagues about the extent of your gambling activities or financial losses.
Feeling restless, irritable, or anxious when trying to cut down or stop gambling, experiencing withdrawal symptoms similar to substance addiction.
Using gambling as a way to escape problems, relieve stress, or cope with negative emotions like depression, anxiety, or loneliness.
Making repeated unsuccessful attempts to control, reduce, or stop gambling despite genuine desire to quit.
Experiencing relationship conflicts, divorce, job loss, or financial crises as a direct result of gambling behavior.
Continuing to gamble despite experiencing significant negative consequences including mounting debts, damaged relationships, or declining mental health.
Self-Assessment Tool: If you're concerned about your gambling habits, take a few minutes to honestly answer these questions:
- Have you ever lied to people important to you about how much you gamble?
- Have you ever felt the need to bet more and more money?
- Have you ever gambled to get money to meet your financial obligations?
- Has your gambling ever caused you to have difficulty sleeping?
- After losing, do you feel you must return as soon as possible to win back your losses?
- Have you ever gambled longer than you had planned?
- Have arguments, disappointments, or frustrations created an urge within you to gamble?
If you answered "yes" to two or more questions, you may have a gambling problem and should consider seeking professional help.
Professional Support Resources
855pub partners with recognized gambling support organizations to ensure Filipino players have access to professional help when needed. All services listed below are confidential, non-judgmental, and available to players throughout the Philippines.
PAGCOR Responsible Gaming Helpline
The Philippine Amusement and Gaming Corporation operates a dedicated helpline for individuals experiencing gambling-related problems. Trained counselors provide confidential support, assessment, and referrals to specialized treatment services.
Hotline: (02) 8891-0000
Email: [email protected]
Hours: Monday to Friday, 8:00 AM - 5:00 PM (Philippine Time)
National Center for Mental Health (NCMH)
The NCMH provides comprehensive mental health services including counseling and treatment for behavioral addictions such as problem gambling. Services are available to all Filipino citizens.
Crisis Hotline: (02) 7989-8727 (USAP)
Location: Nueve de Febrero Street, Mauway, Mandaluyong City
Hours: 24/7 Crisis Support Available
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling addiction. Meetings follow the 12-step program and are free of charge.
Manila Contact: 0917-899-8727
Cebu Contact: 0915-555-4321
Website: Check local GA chapters for meeting schedules in your area
Family Support Services
Problem gambling affects not only the individual but also family members, partners, and children. Support groups and counseling services are available for family members dealing with a loved one's gambling problem.
GamAnon Philippines: Support group for family members and friends of problem gamblers
Family Counseling: Many of the organizations listed above offer family therapy sessions to help repair relationships and develop healthy coping strategies.
855pub Player Protection Team
Our dedicated responsible gaming team monitors player behavior for signs of problem gambling and proactively reaches out to offer support. You can also contact us directly if you need help setting limits, implementing self-exclusion, or accessing support resources.
Email: [email protected] (Subject: "Responsible Gaming")
Live Chat: Available 24/7 on 855pub.cam
Response Time: We prioritize responsible gaming inquiries and typically respond within 2 hours.
For Parents and Guardians: Protect minors from accessing online gambling sites by:
- Installing parental control software on all devices with internet access
- Monitoring children's online activities and discussing the risks of underage gambling
- Securing your 855pub login credentials and never sharing them with anyone
- Setting up device-level restrictions that block gambling websites
- Educating young people about responsible gaming principles before they reach legal gambling age
Popular parental control solutions for Filipino families include: Net Nanny, Qustodio, Norton Family, and built-in iOS Screen Time / Android Digital Wellbeing features.
Play Safely, Play Responsibly
855pub is committed to providing a safe, secure, and responsible gaming environment for all Filipino players. Remember: gambling should be fun entertainment, never a way to make money or solve financial problems. Set limits, know when to stop, and always gamble responsibly.
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